Frequently Asked Questions
What is Zoreli?

Zoreli is a space where classic elegance meets modern style. We create everyday outfits that highlight your individuality and make you feel special – always in the rhythm of quality, simplicity, and timeless class.
Do you offer free shipping?

Yes – every delivery is completely free. There is no minimum order amount or hidden conditions – we simply believe that delivery should be easy and stress-free.
How long does delivery take?

Most packages arrive within 3–7 business days (from Monday to Saturday). As soon as we pack your order and hand it over to the courier, you will receive an email with a tracking link – so you can check exactly where it is.
Do you ship internationally?

We currently deliver orders to Poland, the United Kingdom, the United States, the Czech Republic, Romania, and Hungary. We focus on providing the best possible local shopping experience. If we expand delivery to other countries in the future, we will inform our community first.
What is your return policy?

Changed your mind? No problem. You have 30 days from the date of delivery to return products. Just write to us at info@zoreli.pl, and we will guide you step by step on how to send the package back.
How long does the refund take?

After accepting the return, we usually process the refund within 7 business days. However, please remember that the time it takes to appear in your account depends on your bank and may take a little longer.
Can I exchange the product?

Yes, of course. If you want to exchange the product for a different size or model, write to us at info@zoreli.pl, and we will help you find the best solution.
What payment methods do you accept?

At Zoreli, you can pay conveniently and securely using: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and Blik. All payments are made in Polish zloty (PLN), British pounds (GBP), US dollars (USD), Czech korunas (CZK), Romanian lei (RON), and Hungarian forints (HUF).
Are my data and payments secure?

First, check the tracking link we sent you in the email after shipping. If more than 7 business days have passed and the package still hasn't arrived, write to us at info@zoreli.pl, and we will immediately look into the matter.
Can I change or cancel my order?

If your order has not yet been shipped, there is a chance we can modify or cancel it. Contact us as soon as possible after placing your order, and we will do our best to help.
Do you still have questions?

We are always at your disposal. Send a message to info@zoreli.pl, and our friendly team will respond as quickly as possible.