Refund policy
At Zoreli, we believe that fashion is more than just clothes – it's a way of expressing yourself. We want every purchase to bring you joy and make you feel special. And if for some reason your choice isn't quite right, we've prepared a simple and stress-free return process.
Time to decide
You have 30 days from the date of order delivery to request a return.
Return conditions
To accept a return, the product must be:
- unused,
- in original condition,
- sent back with complete packaging and tags.
We do not charge any additional fees for returns – transparency is fundamental to us.
How to start a return?
Contact us at info@zoreli.pl, providing the order number. Our team will guide you step by step through the entire process.
Return shipping costs are borne by the customer. We recommend choosing registered shipping to ensure the package safely reaches us.
Product exchange
Want to exchange a product for a different size or model? Let us know in a message, and we will help find the best solution.
Refund
Once we receive and check your return, we will refund the original payment method within 7 business days. Please remember that your bank or payment operator may need a few additional days to process the funds.
Do you have questions?
If anything remains unclear or you need help, write to us at info@zoreli.pl. The Zoreli team is here for you – we want your experience with our store to be simply exceptional.
